Contact support first
Keep the order reference and contact support before sending anything back.
Customer information
Returns.
Clear support for order issues.Contact Bear Biotech before sending a product back so the issue can be reviewed and return instructions can be provided.
Last updated 11 August 2026
Keep packaging
Photographs of the product, label, parcel and packaging help review an issue.
Receive instructions
The reviewed resolution may be replacement, reshipment, credit or refund.
Order issue route
Report. Review. Resolve.
Identify the order
Include the private order reference in the enquiry.
Describe the issue
Explain what is damaged, incorrect or missing.
Provide evidence
Keep the parcel and attach clear photographs where relevant.
Follow instructions
Do not discard or return materials until support responds.
Damaged, incorrect or faulty items
If your order arrives damaged, contains an incorrect item, or you believe a product has a fault, contact Bear Biotech with your order details and information about the issue.
We will review the matter and provide the appropriate remedy in accordance with your rights under the Australian Consumer Law. Depending on the circumstances, this may include replacement, refund or another applicable remedy.
Change of mind
Bear Biotech does not offer returns or refunds where you simply change your mind, order the wrong item, or no longer require the product.
This change-of-mind policy does not limit any rights you may have under the Australian Consumer Law.
Before returning anything
Please contact Bear Biotech before sending a product back so the issue can be reviewed and appropriate return instructions can be provided.
Do not send unsolicited returns to the dispatch address.
Contact Bear Biotech
Contact Bear Biotech before returning anything. The issue will be reviewed and the appropriate next steps will be provided consistently with your rights under the Australian Consumer Law.
Start an order enquirysupport@bearbiotech.net